CLAIMS MAY TAKE UP TO 4-6 WEEKS DURING PEAK SEASON.

What This Limited Lifetime Warranty Covers

This Limited Lifetime Warranty covers defects in materials and workmanship for the practical lifetime of VIAM Outdoor products manufactured by VIAM Outdoors. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This limited lifetime warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time. Products should be returned to us for evaluation. Items with defects in materials and workmanship will be repaired replaced with current or the newest model available. Damages due to improper care or accident may be repaired at a reasonable rate. This policy is applicable to United States customers only. **Guides and Outfitters are excluded from this warranty.

How Long This Limited Warranty Lasts

This Limited Lifetime Warranty lasts for the practical life of the product. Coverage ends if you sell or transfer the product. Proof of purchase may be required.

What We Will Do

VIAM Outdoors will inspect the product at no charge to you. If the Warranty Department determines, in its sole discretion, that the product has a defect covered under this Limited Warranty, we will repair or replace te product. VIAM Outdoors will discard your product if your product is covered under our limited warranty policy.

How to Get Warranty Services

You may seek resolution directly through the “Contact Us” page or call +1 253-797-6424

How Local Law Applies

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

Limitation of Liability

VIAM OUTDOORS MAXIMUM LIABILITY PURSUANT TO THIS LIMITED WARRANTY, OR ANY OTHER EXPRESS OR IMPLIED WARRANTY, IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR THE PRODUCT. NEITHER VIAM OUTDOORS NOR ITS SUPPLIERS, AFFILIATES OR AGENTS ARE LIABLE FOR ANY INABILITY TO PERFORM UNDER THIS LIMITED WARRANTY DUE TO EVENTS BEYOND ITS OR THEIR CONTROL, SUCH AS ACTS OF GOD, OR FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, OR OTHER CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES WHICH ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU IN WHOLE OR IN PART.

Governing Law and Venue; Severability. To the full extent permitted under applicable local law, this Limited Warranty and any disputes arising out of or in connection with this Limited Warranty (“Disputes”) shall be governed by the laws of the State of Oregon, USA, excluding conflicts of law principles and excluding the Convention for the International Sales of Goods. The courts located in the King County, Washington, USA shall have exclusive jurisdiction over any Disputes. If any provision of this Limited Warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions.

Shelter/Tarp Warranty and Care Info

No Open Fires: VIAM Shelters are designed to be used with an internal, self-contained stove and a stove jack. They are not designed for open fires and may lead to serious injury or death to smoke inhalation. Any sign of an open fire inside a shelter will void all warranties.

UV Rays: All nylon is affected by the suns UV rays over a long period of time. Any signs of excessive wear due to UV rays may void the warranty due to customer neglect.

Snow: Do not leave the shelter setup in snow country when it is not in use. The warranty does not cover snow load faults.

Washing: The agitation of machine washing can damage the UV coatings on outdoor fabrics; therefore we recommend a sponge bathe for the shelter or tarp using a mild, delicate detergent like Woolite. Do not use any bleach. Hang to dry.

Storage: Make sure your shelter is free of any moisture, twigs, branches or any other foreign objects. Air dry, out of direct sunlight. Should If you find any mildew on your shelter, it can be gently removed by using some vinegar.

**Customer neglect may result in a void warranty.